Get Started: MB-240 Exam [2024] Dumps Microsoft PDF Questions
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Microsoft MB-240 certification exam tests the candidate's knowledge across a range of topics, including field service management processes, scheduling and dispatching, inventory management, customer management, and analytics and reporting. MB-240 exam is designed to measure the candidate's ability to configure and implement Dynamics 365 Field Service to meet the needs of their organization.
The MB-240 certification exam is intended for functional consultants with experience in implementing and configuring Dynamics 365 Field Service. Candidates should possess a solid understanding of enterprise resource planning (ERP) and customer relationship management (CRM) concepts, as well as experience with deploying and configuring Microsoft Dynamics 365. MB-240 exam is also suitable for individuals with experience in related areas such as project management and service delivery.
NEW QUESTION # 45
You are a Dynamics 365 Field Service functional consultant who is setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.
Which three steps are required to create this new incident type?
- A. Add all necessary services to the incident type.
- B. Create and save the incident type.
- C. Create/save/publish the all necessary service tasks and products.
- D. Add all necessary service tasks and products to the incident type.
- E. Add any necessary notes for this incident type.
Answer: B,C,D
NEW QUESTION # 46
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
- A. Set Connect to Maps as Yes.
- B. Add RSO to the profile Field Service-Administrator.
- C. Enable Resource Scheduling Optimization.
- D. Add the RSO dispatcher role to a dispatcher.
- E. Assign the Field Service-Administrator security role to the RSO user.
Answer: A,C,E
NEW QUESTION # 47
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digital billboards are shipped to a client site for installation. As the dispatcher for your company, you need to identify and schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with different skills. These installations occur frequently, so you want to dispatch the resources for installations as efficiently as possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
NEW QUESTION # 48
You are a Dynamics 365 Field Service Administrator Your organization wants to use Incident Types with Work Orders.
You need to create and configure Incident Types based on the provided scenarios.
Which Incident Type feature should you use with each scenario? To answer, drag the appropriate Incident Type feature to the appropriate scenario. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE:Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 49
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 50
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 51
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Set Optimize Schedule filed to Yes for all Unsccheduled Work Order Requirement records.
2 - Update From Data and To Date for all unscheduled work order requirement record.
3 - Configure Scheduling Method for booking statuses.
NEW QUESTION # 52
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 53
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
- A. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
- B. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
- C. Check that FSM app is synching to server.
- D. Check Drip Scheduling setting on the Bookable Resource.
- E. Check sync filter on Bookable Resource Booking View.
Answer: B,C,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-faq-bookings-not-showing
NEW QUESTION # 54
Your customer asks you to create several work order reports that can be run on-demand. After a discussion about the requirements, you determine that the Report Wizard is the best option.
You need to train your customer on Report Wizard features and customization.
Which three features are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Power BI Charts
- B. Use an existing view
- C. Data insights
- D. Calculation column
- E. Data filters
- F. Grouping
Answer: A,E,F
NEW QUESTION # 55
Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure loT Hub to manage its loT devices.
The device management team reports an issue where they are unable to register devices since the start of their day.
You need to troubleshoot this issue.
What are the two main reasons for this issue? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. The Service Administrator security role is missing in Azure.
- B. Azure is offline.
- C. Dynamics 365 still needs to be connected to Azure.
- D. The loT Administrator security role is missing in Dynamics 365.
Answer: B,C
NEW QUESTION # 56
As a new start-up field services company, you are looking to streamline your customer service process toprovide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer servicemanagement processes.
You need to ensure that the cases that the customer service team createscan be quickly and efficientlyconverted to work orders (that will minimize the need to add additional information to the work orders) usingthe out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to awork order?
- A. Resources
- B. Incident Type
- C. Work Order Types
- D. Booking Rules
Answer: B
NEW QUESTION # 57
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
Explanation:
Set resource work hours is missing.
NEW QUESTION # 58
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
- B. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
- C. Create the IoT Connected Device connection role to link devices to customer assets.
- D. Register the device in Dynamics 365 Connected Field Service.
Answer: B
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION # 59
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
- A. Check that FSM app is synching to server.
- B. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
- C. Check Drip Scheduling setting on the Bookable Resource.
- D. Check sync filter on Bookable Resource Booking View.
- E. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
Answer: B,C,E
Explanation:
Section: Manage field service mobility
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq-bookings-not-showing
NEW QUESTION # 60
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Set Optimize Schedule field to Yes for all...
2 - Update From Data and To Date...
3 - Configure Scheduling Method for booking statuses.
NEW QUESTION # 61
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills. Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Create a new requirement group template and requirement group, inicating...
2 - Add the requirement group to the Miltiple Room Remodel incident type.
3 - Createa a work order with the Multiple Room Remodel incident type.
4 - Select a time slot, and then select Book to book the resouorce.
5 - Filter the Quick Book pop-up window to the desired date window.
NEW QUESTION # 62
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