Free Dec-2023 MB-240 Certification Sample Questions certification Exam
Certification Topics of MB-240 Exam PDF Recently Updated Questions
Microsoft MB-240 exam is designed for individuals seeking certification as a Dynamics 365 Field Service Functional Consultant. MB-240 exam is focused on testing the candidate’s knowledge and skills in deploying, configuring, and customizing Dynamics 365 Field Service applications. MB-240 exam also evaluates the candidate’s ability to understand the client’s requirements and design solutions that meet those requirements.
The MB-240 exam consists of 40-60 multiple-choice questions, and the candidate will have three hours to complete it. MB-240 exam is available in several languages, including English, Japanese, Spanish, Portuguese, French, German, and Chinese. The test can be taken online or at a designated testing center.
NEW QUESTION # 33
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 34
Drag and Drop Question
You are a Dynamics 365 system functional consultant for a telecommunication firm.
You must configure and enable Agreements to ensure that work orders are automatically generated for customers who have contracted for that service, and that invoices are being sent at the correct intervals to the customers.
Which functions of the system support this requirement? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 35
DRAG DROP
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
NEW QUESTION # 36
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
- A. Configure the customer inventory records in a hierarchy, and maintain service history at the sub- component level.
- B. Configure the customer asset records hierarchically, and maintain service history at the service account level.
- C. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.
- D. Configure the customer asset records hierarchically, and maintain service history at the sub- component level.
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set- up-customer-assets
NEW QUESTION # 37
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were never received back in IoT Central.
You need to resolve the issue.
Which should you do?
- A. Confirm that the Power Automate When a work order is created in Connected Field Service, update IoT Central is set up properly.
- B. Reconfigure the devices and send an update to IoT Central.
- C. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- D. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
Answer: A
NEW QUESTION # 38
You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO)and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.
- A. Scheduling Method is not set to Optimize.
- B. Work Hours is not properly configured for days being optimized.
- C. Start Location and End Location fields are not the same.
- D. The Work Location field is not set to Onsite.
- E. Optimize Schedule field is not set to Yes.
Answer: A,C,E
NEW QUESTION # 39
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time. Why is the agent only able to see a limited amount of data from the devices?
- A. The IoT devices are no longer registered.
- B. Only system admins can see historic data.
- C. By default, only the last 20 readings are displayed.
- D. Microsoft Dynamics 365 is not connected to Azure.
Answer: C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/connected- field-service
NEW QUESTION # 40
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series ofquarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents acomplete solution.
- A. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- B. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
- C. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
- D. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
Answer: A,D
NEW QUESTION # 41
Drag and Drop Question
Your company implemented the Microsoft Dynamics 365 Field Service mobile app.
A dispatcher supervisor asks you to ensure that the booking statuses will match the business processes currently used by the field technicians. You will use out-of-the-box booking statuses to fulfill this need.
In which order should field technicians update their booking statuses? To answer, move all booking status fields from the list of booking status fields to the answer area, and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 42
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
- A. Add a regional price list to the work order product that includes the price for products and services used.
- B. Add a regional price list to the work order type that includes the price for products and services used.
- C. Add a regional price list to the agreement that includes the price for products and services used.
- D. Add a territory relationship to the work order that includes the price for products and services used.
- E. Add a territory relationship to the agreement that includes the price for products and services used.
Answer: A,B,C
Explanation:
https://docs.microsoft.com/en-us/dynamics365/field-service/work-order-entitlements
NEW QUESTION # 43
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
- A. Configure a work order type for high priority issues, to help categorize high priority work order records.
- B. Configure the status color for a booking status record, to identify high priority work order records.
- C. Configure a priority record to allow you to identify high priority work order records.
- D. Configure an Incident type for high priority incidents on work order records.
Answer: B
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 44
You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.
You need to determine the configurations that are available for you to use in the Agreements setup.
Which three configurations are available? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Generate Work Order Days in Advance
- B. Auto Generate Work Order
- C. Resources Priority
- D. Booking Recurrence specification
- E. Auto Generate Booking Dates in 24 hours
Answer: A,B,D
NEW QUESTION # 45
One of your Microsoft Dynamics 365 customers is an existing user of Microsoft Power Pages for their clients and partners. They want to enable the Field Service feature in the portal to allow their clients to track technicians and book an appointment from the portal.
You need to provide a recommendation about the Field Service customer experience portal.
What should you recommend?
- A. Select the Customer Self-service portal template to deploy the Field Service customer experience portal.
- B. Select the Partner portal template to deploy the Field Service customer experience portal.
- C. Deploy the Field Service customer experience package with any portal.
- D. Deploy the Field Service customer portal as a standalone experience.
Answer: D
NEW QUESTION # 46
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Create and save all necessary products.
2 - Create and save all necessary service tasks.
3 - Create and save the incident.
4 - Add all service tasks for this incident.
5 - Add all products for this incident.
6 - Add all service for this incident.
7 - Add any appropriate notes for this incident.
NEW QUESTION # 47
Drag and Drop Question
You are a Dynamics 365 Field Service functional consultant.
Your organization has recently implemented Connected Field Service (CFS) for Azure IoT Hub.
Your organization is using Smart Thermostats to monitor the readings of their cold storage facilities and have registered them as IoT Devices.
If the reading (in Fahrenheit) on the IoT device exceeds 70 degrees, an IoT Alert is generated in CFS.
You need to achieve the following using workflow:
1. If the device reading (in Fahrenheit) is between 70 degrees and 85 degrees, have CFS automatically send a command to remotely reset the device.
2. If the device reading (in Fahrenheit) is greater than 85 degrees, have CFS automatically create a case.
Which three steps should you take in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 48
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order iscreated, the dispatch team is manually assigning the work order to a territory in order to book the correctresources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that thedispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they willautomatically be mapped to the correct territory? To answer, move the appropriate actions from the list ofactions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 49
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
- A. Services
- B. Products
- C. Agreements
- D. Work Orders
- E. Purchase Orders
Answer: A,B,C
NEW QUESTION # 50
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.
Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow,including the services offered by the new service company.You need to configure Dynamics 365 CE for Field Services to ensure that allof the necessary status valuesare configured correctly to track your company's unique business process.
Which action must you perform?
- A. Create the necessary sub-status values.
- B. Create the necessary service task values.
- C. Edit the existing system status field values.
- D. Create the necessary system status values.
Answer: A
NEW QUESTION # 51
DRAG DROP
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Configure field service applications
NEW QUESTION # 52
You are working on the Dynamics 365 Field Service self-scheduling portal. You are explaining the states of a booking or appointment that are visible in the portal to your customer.
The customer asks which portal states will yield a message that includes a link to an online web experience hosted on Microsoft Power Portals.
Which three messages will include this link? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Booking Committed
- B. Booking Reminder
- C. Booking Complete
- D. Booking Canceled
- E. Technician Traveling
Answer: B,C,D
NEW QUESTION # 53
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