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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A consultant is tasked with implementing NPSP for a UK-based nonprofit. One of their requirements is to localize the US-focused labels of some NPSP fields, such as replacing all references to Organization with Organisation.
What should the consultant do to meet the requirement?

A) Override the default English labels in Translation Workbench.
B) Activate English (UK) In Language Settings.
C) Reword the field label in Setup.
D) Create a support case to change the label.

2. A development officer wants to integrate wealth scoring information into Salesforce.
Which solution should the consultant recommend?

A) A third-party app on the AppExchange
B) Pardot
C) Philanthropy Cloud
D) Salesforce Optimizer

3. A consultant is upgrading a non-profit client from version 2 of NPSP to version 3. Which action should the consultant take before running the NPSP Installer?

A) Delete all fields labelled Deprecated.
B) Upgrade the Recurring Donations package by itself.
C) Run NPSP Health Check.
D) Delete the custom Households object.

4. A development director needs to understand which organizations have given to the nonprofit in some year prior to the current, but have not contributed to the nonprofit in the current year. How should the consultant accomplish this task?

A) Customize the date range on the NPSP SYBUNT report for Accounts
B) Customize the date range on the NPSP SYBUNT report for Contacts
C) Create an Opportunity report that compares Contact donations from the previous fiscal year to the current
D) Customize the date range on the NPSP LYBUNT report for Accounts

5. A nonprofit organization created a custom Opportunity name for all organization donations.
Which two considerations should the consultant discuss with the organization? Choose 2 answers

A) The organization should change existing Opportunities to the new naming convention through an upsert.
B) The organization should only change existing Opportunities to the new naming convention by using the "Refresh Name" action.
C) The organization should change existing Opportunities to the new naming convention by using the "Refresh All Opportunity Names" button in Bulk Data Processes.
D) The custom naming convention only applies to new Opportunities of matching record types; it is not retroactive.

Solutions: