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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. In the pre-migration report for your client, a Slack Connect channel was flagged between the migrating workspace and the grid org. This Slack Connect channel is private on the migrating workspace and public in the grid org.
What will happen to this channel post-migration?

A) It will be converted to a public multi-workspace channel.
B) It will be converted to a private multi-workspace channel.
C) It will remain as a Slack Connect channel.
D) It will be converted to a single workspace channel in the migrating workspace.

2. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
B) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
D) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.

3. Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

A) Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
B) Members can adjust channel management settings in individual workspaces where the Slack adoption was low.
C) Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
D) Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.

4. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
B) Schedule of Creameri Ice Cream Co. deliveries and expected delays
C) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
D) Learnings from the Creameri Ice Cream Co. employee satisfaction survey

5. Your client is migrating to Enterprise Grid and is looking for guidance on how to manage guest users that will need to retain the same level of access to Slack post-migration.
What should you suggest?

A) Convert guests to full members.
B) Convert guests to multi-channel guests.
C) Collaborate with guests via a Slack Connect channel.
D) Enable the option to bypass SSO for guests.

Solutions: