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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A) Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
B) Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
C) Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
D) Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)

2. What is the correct implementation approach for an Administrator to target a promotion only for specific products?

A) Add promotion to the lookup field on the product
B) Create product attributes in Promotion Setup
C) Create a custom list on the promotion
D) Map products to promotion through an out-of-the-box Related List

3. Universal Containers implemented a Loyalty Program six months ago. The Loyalty Program Manager noticed a recent decrease in program efficiency. Now the Manager wants to incorporate a targeted strategy.
Which two benefits should the Administrator expect as a result of running the strategy?

A) Personalized digital marketing
B) Customers are rewarded based on their tiers
C) Data-based segmentation strategy
D) Transaction journey data is automatically archived

4. Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?

A) Load large volumes of external data coming from external systems
B) Tracks the status and health of batch jobs
C) Process large volumes of transactions
D) Process zip files full of Loyalty Transactions coming from point-of-sales systems

5. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Create a Loyalty program tier with member benefits to keep customers engaged.
B) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
C) Define a transactional point-based program, in which one point is earn for every dollar spent
D) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
E) Issue tickets to a concert to any Loyalty member that posts a product review on social media

Solutions: