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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Program Setup and Configuration | - Tier management
|
| Topic 2: Data Model and Integration | - Loyalty data architecture
|
| Topic 3: Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Topic 4: Member and Account Management | - Member enrollment and profiles
|
| Topic 5: Reporting and Analytics | - Loyalty performance tracking
|
| Topic 6: Engagement and Promotions | - Campaign and promotion setup
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?
- A. Use Salesforce Customer Data Platform
- B. Use Marketing Cloud Server-Side JavaScript
- C. Use Marketing Cloud Connect
- D. Use Custom Apex code via a middleware ETL tool
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
A Loyalty Manager wants to send an SMS to a member's mobile device after the member has made a purchase and their non-qualifying points have been increased.
An integrated solution between Salesforce Loyalty Management and Salesforce Marketing Cloud is proposed to meet this business need.
Which two Salesforce solutions are required to meet the business's needs?
- A. Marketing Cloud MobileConnect
- B. Marketing Cloud Connect
- C. Marketing Cloud Mobile Push
- D. Marketing Cloud Personalization
Correct Answer: A,B 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?
- A. Person Account, Loyalty Member Tier, Orders, Loyalty Program Members
- B. Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
- C. Person Account, Email Messages, Transaction Journals, Loyalty Member Currency
- D. Person Account, Orders, Loyalty Program Members, Transaction Journals
Correct Answer: D 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Use Issue voucher from the Loyalty Program Member page.
- B. Assign a voucher definition from the customer's Loyalty Program Member.
- C. Use the "issue Voucher" flow template.
- D. Activate the voucher assignment batch.
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
- A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- B. The Default Workflow User is missing the Loyalty Management permission set license
- C. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- D. The Default Workflow User is missing the Data Pipelines Base User permission set license
Correct Answer: C 🗳️
Explanation: Only visible for PracticeVCE members. You can sign-up / login (it's free).

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