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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Cloud Overview & Scoping | - Functional capabilities of SAP Sales Cloud - Business process scenarios |
| Fine Tuning & Administration | - Business roles and access control - Workflow and rules for automation |
| Integration & Data Migration | - Data migration templates and mapping - Integration with backend systems |
| Lead & Opportunity Management | - Lead processing and lifecycle - Opportunity creation and qualification |
| Reporting & Analytics | - Analytics work center design - Dashboards and key figures |
| Sales Planning & Forecasting | - Forecasting based on opportunity attributes - Sales target planning dimensions |
| Account and Contact Management | - Contact assignment and relationship handling - Account hierarchy and master data |
| Quotations and Order Management | - Order management basics - Sales quote processing |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
1. Your customer wants to implement a multi-step approval process for sales quotes based on the account calculation. Which of the following steps are mandatory to achieve this?
There are 2 correct answers to this question.
Response:
A) Create a new approval process.
B) Assign an e-mail template for approval communication.
C) Define a condition in the approval process.
D) Create a copy of the default approval process and maintain the copy.
2. What is the difference between a business user and an employee?
There are 2 correct answers to this question.
Response:
A) Employees need to be assigned directly to the organizational structure.
B) Business users can be assigned access rights and business roles.
C) Employees can be assigned access rights and business roles.
D) Business users can be created using the data migration template.
3. Which of the following initial tasks are required to configure SAP Hybros Cloud for Customer?
There are 2 correct answers to this question.
Response:
A) Define the organizational structure
B) Set up scoping and fine tuning
C) Define the business roles
D) Define the territory structure
4. Which of the following activities are required for a successful integration project with SAP Hybris Cloud for Customer and an SAP on-premise solution?
There are 3 correct answers to this question.
Response:
A) Ensure the project team includes functional and technical resources.
B) Determine the number of custom fields early in the project.
C) Prepare for manual data migration early in the project.
D) Configure pre-packaged integration content.
E) Ensure the project team has administrative access rights.
5. You need to record the level of influence that a customer's employee is having on an opportunity. What do you use to record this influence?
Please choose the correct answer.
Response:
A) Sales team
B) Buying center
C) Influencer map
D) Parties involved
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,B | Question # 3 Answer: A,B | Question # 4 Answer: A,B,E | Question # 5 Answer: B |

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