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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which strategy BEST demonstrates an effective integration of patient and family advisors?

A) Presenting completed plans for newly designed patient rooms to the patient and family advisory council
B) Inviting families in the hospital or hospital board members who have been patients to join the patient and family advisory council
C) Utilizing patient and family advisors as members of interview panels for hospital key leadership positions
D) Hosting a reception for patient and family advisors to meet hospital executive leadership

2. Administrators voice concern that physicians in a medical practice group seem stuck at the same scores on patient experience surveys. What is the BEST next step for the patient experience professional to build engagement and move forward with improvement actions?

A) Publicly share individual physician patient experience scores and percentile rankings.
B) Meet with medical practice leaders to learn their expectations and identify physician leaders within the practice.
C) Work with the front-line team and survey vendor to improve survey response rates.
D) Share improvement tips focused on communicating with patients.

3. Which is the MOST effective example of staff recognition?

A) Sharing positive patient comments in the organization's newsletters
B) Reading a positive patient letter during a town hall meeting
C) Thanking the staff for their efforts during a personal visit from the senior leader
D) Posting patient experience scores in public areas for everyone to see

4. Research has shown that better patient experience positively impacts which of the following operational outcomes?

A) Access to care
B) Staff-to-patient ratio
C) Staff turnover
D) Wait time

5. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To ensure that the patient is safe
B) To make decisions for the patient
C) To advocate for the patient
D) To provide care for the patient

Solutions: