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Salesforce Certified Slack Administrator Sample Questions:

1. You're the Primary Org Owner of your org's Slack Enterprise Grid instance. Your Slack instance is comprised of a Global workspace and six additional workspaces aligned to each business unit.
Your organization's Chief Product Officer (CPO) is looking for an asynchronous way to share and demo a major product release to the entire company.
What is the most efficient way for the CPO to accomplish this?
(Select the best answer.)

A) Start a Huddle in an org-wide announcements channel to screen-share, and present the new product release.
B) Create a public channel in the Product & Engineering workspace for everyone to join and share the new product release announcement in channel.
C) Record a demo outside of Slack and import the file into a multi-workspace channel.
D) Record a Slack Clip in an org-wide announcements channel to screen-share, and present the new product release.

2. Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from across different business units. This group requires a workspace that is visible to all members of his organization, so that they can volunteer to join and follow the group's progress. However, the group's leaders want the rights to approve any members before they join.
Which access level should Jorge set for this workspace?

A) Open
B) Hidden
C) Invite Only
D) By Request

3. You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?

A) When working with contractors in a Slack Connect channel.
B) When a Multi-Channel Guest is invited into one of the company's workspaces.
C) When sensitive information is placed in the incorrect channel and shared with other users.

4. You built a workflow using Workflow Builder that shares onboarding info with project team members.
The project has pivoted, and the onboarding workflow info is outdated.
How do you ensure new team members receive the correct information?

A) Delete your workflow and create a new workflow with the updated project information.
B) Add a new step to your workflow calling out what has changed since the previous iteration.
C) Download the workflow file, edit the JSON file, and import the updated workflow file.
D) Unpublish your workflow, modify the workflow steps, and republish your workflow.

5. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.
B) Encourage executives to model this behavior and communicate in public channels themselves.
C) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
D) Work closely with the executive team, and have them mandate public channel usage.

Solutions: