Advanced examination information

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

A) Create two custom fields for the Service Appointment and use Flows to capture each signature.
B) Create a Flow that adds two Signature Blocks when the Service Report is generated,
C) Create two Service Reports and add one Signature Block to each Report.
D) Create relevant Signature Types and add Signature Blocks to the Service Report Template.

2. AW Computing technicians use the field service mobile application exclusively since theyare always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?

A) Set up auto dispatch to dispatch one work order for each technician at a time
B) Instruct the dispatcher to only dispatch one work order toeach technician at a time.
C) Enable drip feed to dispatch one service appointment per technician at a time.
D) Set Send Appointment Notifications on Dispatch in the mobile settings to one.

3. Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A) Create a product item and enter the Technicians' lock quantity.
B) Create a product item with all the serial numbers in the notes section.
C) Create a product item and enter the serial numbers in the related list.
D) Create a product item for each door lock utilizing standard fields.

4. Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?

A) Work Order
B) User Territory
C) Service Territory
D) Service Territory Member

5. Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

A) 25 contractors75 contractors25 contractors
B) 25 contractors100 contractors
C) 100 contractors100 contractors

Solutions: