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SAP C-C4HFSM-91 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which activity execution stage is relevant for mobile service workflows? Choose the correct answer.

A) In planning
B) In execution
C) Closed
D) In dispatching

2. Which possibilities are offered in FSM to limit the amount of data which is synced to the mobile app?
Choose Two correct answers.

A) Make permissions more restrictive in the User group of the affected user
B) Use Data Sync Rules
C) Configure I Days Since Last Change To Mark Obsoletei and 'Visibility Days' Settings in the Company Settings section.

3. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
B) With this feature the dispatcher will see in the planning board in which step the technician currently is
C) This feature does not help with automatic time recording

4. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
D) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
E) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.

5. Where do I find complete documentation about SAP FSM? Choose the correct answer.

A) documents.coresystems.net
B) documentation.coresystems.net
C) helpfiles.coresystems.net
D) docs.coresystems.net

Solutions: