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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Removing fields in the workspaces
B. Placing objects on different tabs and splitting the loading across multiple tabs
C. Utilizing workflows and splitting functionality into more than one workspace
D. Creating multiple workspaces per business function and assigning to different profiles

Question 2

Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?

A. If a contact record does not exist, creating a contact record as captured by an agent from customers
B. If a contact record exists, loading details from the contact found in the incident workspace
C. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
D. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
E. Capturing all incident-associated CO data from customers

Question 3

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Enter the value "Unlimited" in the chat and email fields.
B. Enter zero as the initial value for both fields.
C. Use the default values.
D. Leave both the chat and email fields limit as blank.

Question 4

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A. f2, f5, f3, f1, f4
B. f5, f2, f3, f4, f1
C. f1, f2, f4, f3, f5
D. f2, f5, f1, f3, f4
E. f1, f2, f5, f3, f4

Question 5

Which three functions are not part of the math group of functions?

A. ceiling
B. length
C. rand
D. power
E. floor
F. to_number
G. lower
H. truncate
I. round
J. bitand

Solutions: