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Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam
Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam is related to Oracle RightNow Cloud Service 2016 Certified Implementation Specialist Certification. This exam validates the ability to create and implement workspaces, describe passport configurations and their functions, manage search priority words, explain service variables and their application. This exam also deals with to configure message templates, system interface configurations and describe customer portal deployment protocol. The Oracle RightNow CX Cloud Service Implementation Specialist, Recognized OPM Members as OPM Certified Specialist this certification differentiates OPM members in the Marketplace by providing a competitive edge through proven expertise this certification helps the OPM Members partner organization qualify for the Oracle RightNow CX Cloud Service Specialization.
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Create standard and custom reports - Configure dashboards - Define report access and sharing |
| Customer Interaction Tools | - Manage email and response channels - Set up feedback and surveys - Configure Chat and Co-Browse |
| Knowledge and Answer Management | - Set up answer access and visibility - Create and organize answers - Manage knowledge base categories |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Staff and Profile Management | - Configure agent workflows - Create and manage profiles - Define permissions and access rights - Set up staff accounts and roles |
| Site Configuration and Administration | - Message templates and variables - Passport configurations - System settings and configuration - Search priority and keywords |
| Application Appearance | - Create and implement Workspaces - Design Agent Interfaces - Create Navigation Sets - Configure Customizable Menus |
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