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Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

1. Users in a Microsoft Dynamics CRM 2011 organization run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following Outlook settings are managed by the Microsoft Dynamics CRM system settings? (Choose all that apply.)

A) the synchronizing client
B) minimum times for synchronization processes
C) the process of updating parent accounts when contacts synchronize
D) the interval between sending of Microsoft Dynamics CRM email messages

2. You create a custom entity in Microsoft Dynamics CRM Online 2011. In the entity definition, you select the Define as an activity entity check box. You save but do not publish the custom entity. You need to ensure that the custom entity does not display in Activity menus. What should you do?

A) Edit the entity definition. In the entity definition, clear the Display in Activity Menus check box.
B) Edit the entity definition. In the entity definition, clear the Define as an activity entity check box.
C) Publish the entity, and then edit the entity definition. In the entity definition, select the Define as an activity entity check box.
D) Delete and recreate the entity. In the entity definition, select the Define as an activity entity check box and clear the Display in Activity Menus check box.
E) Publish the entity, and then edit the entity definition. In the entity definition, clear the Display in Activity Menus check box.

3. When a user performs a quick find in Microsoft Dynamics CRM 2011, which fields in the file does the system search?

A) all fields that are Find Columns in the Quick Find view
B) all fields
C) all fields that are displayed as columns in the user s current view
D) all required fields

4. A company uses Microsoft Dynamics CRM 2011. You need to audit data changes in fields. Which of the following should you enable for auditing? (Choose all that apply.)

A) the organization
B) the entity
C) the field
D) the team
E) the user

5. A company uses Microsoft Dynamics CRM 2011. Which of the following chart configurations supports data drill-down?

A) an imported stacked (comparison) user chart
B) a chart with a category axis displaying a searchable field
C) an imported stacked (comparison) system chart
D) a chart that you are viewing from a list of associated records

Solutions: