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Advanced examination information
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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 150 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell are recommended to run maximo.ear?
A) at least two
B) at least three
C) one is enough
D) at least five
2. Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?
A) A proactive service level agreement modeling and enforcement solution.
B) An automated, self-service catalog for requesting end-to-end service provisioning.
C) An integrated accounting and procurement solution.
D) A comprehensive IT asset and service management solution.
3. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?
A) A KPI that measures IT customer satisfaction.
B) A KPI that shows the total cost for open incidents and problems.
C) A KPI that shows the open service requests in a period of time.
D) A KPI that measures IT department satisfaction.
4. Which technique is used to classify how well a product or solution meets IT asset and service management requirements?
A) SWOT analysis
B) business process analysis
C) gap analysis
D) architecture analysis
5. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?
A) IBM Tivoli Directory Integrator
B) Migration Manager
C) Integration Framework
D) IBM Tivoli Integration Director
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: A |

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