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HP Selling HP Supplies 2020 Sample Questions:

1. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?

A) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
B) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
C) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
D) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.

2. Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

A) Anti-Counterfeiting and Fraud (ACF)
B) Product Security Response Team (PSRT)
C) Compliance and Risk Management (CoRM)
D) Customer Delivery Inspection (COI)

3. A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

A) Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.
B) Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.
C) Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.
D) Non-HP cartridges (ail prematurely 70% of the time.

4. A potential customer tells you that they use remanufactured and refilled toner cartridges because they are an environmentally responsible company. How should you respond?

A) HP has a line of remanufactured and refilled cartridges too, which are 25% cheaper. Can I get you a quote for these.
B) According to a study from Market Strategies international, using remanufactured and refilled toner cartridges causes failure in printer parts that are not made from recycled plastics.
C) The environment is not really affected by toner, whether the cartridges are from HP or third parties.
D) According to a report from Spencer Labs, using remanufactured and refilled toner cartridges results in more reprints, thereby wasting more paper than if Original HP cartridges were used.

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