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HP HP2-N49 Exam Syllabus Topics:

SectionObjectives
HP Business Service Management Solutions Overview- HP BSM solution positioning and sales approach
  • 1. Solution mapping to business outcomes
    • 2. Customer pain points identification
      - HP Business Service Management (BSM) value proposition
      • 1. IT service monitoring concepts
        • 2. Business-aligned IT management
          HP Software and IT Management Portfolio- Integration with enterprise IT environments
          • 1. Cloud and on-prem integration concepts
            • 2. Hybrid IT environments
              - HP IT Service Management solutions
              • 1. Incident and performance management
                • 2. Service monitoring and analytics
                  Sales and Customer Engagement Skills- Consultative selling methodology
                  • 1. Discovery of business requirements
                    • 2. Value-based selling techniques
                      - Competitive positioning
                      • 1. Differentiating HP BSM solutions
                        • 2. Handling objections in enterprise sales

                          HP Selling HP Business Service Management Solutions Sample Questions:

                          Question 1

                          With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

                          A. director of application quality
                          B. director of security
                          C. director of service management
                          D. director of mobile applications


                          Question 2

                          According to an independent study by Gartner Research relating to the market drivers for an Operations Bridge solution, what percentage of the IT budget will most organizations typically spend on operating costs for their data center?

                          A. Approximately 50 percent
                          B. Approximately 25 percent
                          C. Less than 15 percent
                          D. Approximately 75 percent


                          Question 3

                          With which persona should a salesperson discuss HP Operations Analytics relating to the "no capability to perform lightning fast searches across vast amounts of data" pain point?

                          A. manager of applications support
                          B. director of distributed systems
                          C. director of service management
                          D. director of mobile applications


                          Question 4

                          HOTSPOT
                          HP SaaS solutions can help budget challenged customers with three robust offerings in the HP APM space Match the offering to its capability.


                          Question 5

                          What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?

                          A. Cloud activity
                          B. Virtual device performance
                          C. User experience
                          D. Internet connectivity


                          Solutions:

                          Question 1
                          Answer: C
                          Question 2
                          Answer: A
                          Question 3
                          Answer: C
                          Question 4
                          Answer: Only visible for members
                          Question 5
                          Answer: C

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