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Genesys GCP-GC-REP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Conversation and Interaction Analytics | - Conversation lifecycle analysis - Search and filtering interactions - Interaction detail records (IDR) |
| Genesys Cloud Analytics Overview | - Analytics architecture and data model - Key performance metrics and definitions |
| Performance Management | - Agent performance views - Service level and SLA reporting - Queue performance metrics |
| Advanced Analytics and Data Export | - Data export and external BI integration - Analytics API usage - Data retention and limitations |
| Reporting and Dashboards | - Custom dashboards and widgets - Standard reports in Genesys Cloud - Scheduling and exporting reports |
Genesys Cloud Certified Professional - Reporting and Analytics Exam: Try It, Then Trust It
The official Genesys page publishes the current question count and duration; review it before your test date.
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The GCP-GC-REP exam is a Genesys certification exam validating the Genesys Cloud Certified Professional - Reporting and Analytics syllabus shown above. It belongs to these credential paths: Genesys Cloud Certified Associate. Candidates in 2026 start with PracticeVCE's 35 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The official Genesys Cloud Certified Professional - Reporting and Analytics outline defines 5 domains. The leading three are Advanced Analytics and Data Export, Reporting and Dashboards, and Genesys Cloud Analytics Overview. The full list is in the topics section above, and PracticeVCE's 35 practice questions cover each one.
Recommended: Genesys Cloud Certified Associate or equivalent practical experience with Genesys Cloud CX platform. Since requirements change over time, confirm the latest on the official Genesys exam page before scheduling.
Genesys recommends these training resources for the Genesys Cloud Certified Professional - Reporting and Analytics exam:
Follow the training with steady self-testing — the 35 practice questions from PracticeVCE help you apply theory and fill any gaps the training leaves.
Scoring and fees are published by Genesys and may change; verify the current figures on the official site.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 35 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
Genesys Cloud Certified Professional - Reporting and Analytics Sample Questions:
Which of the following reports are aggregated daily? (Choose two.)
- A. Agent Quality Details Report
- B. Agent Metrics Export Report
- C. Agent Login-Logout Details Report
- D. Agent Metrics Report
Correct Answer: C,D 🗳️
After the report gets deleted, you can download it from the archived list.
- A. False
- B. True
Correct Answer: A 🗳️
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
- A. Agent Status
- B. Interaction
- C. Metric
- D. Chart
- E. Grid
- F. Text
Correct Answer: A,C,D,E 🗳️
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
- A. Answer%
- B. Transfer
- C. Avg Handler
- D. Offer
- E. Avg Wait
- F. Hold
- G. ASA
- H. Service Level%
Correct Answer: A,D,E,G,H 🗳️
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