Study Guides for ITILSC-SOA Exam
This section covers two essential publications and study guides that will make you better off in grasping what the ITILSC-SOA test needs. Well, the publications offer important guidance regarding best practices, and before covering these materials, here are the test objectives that your preparation must emphasize:
- Management of business relationship;
- Introduction to SOA;
- Supplier management;
- Management of service catalogues;
- Managing of service levels;
- SAO roles & responsibilities;
- Demand management;
- Management of service portfolios;
- IT services financial management;
Considerations for technology as well as implementation.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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The ITIL ITILSC-SOA exam is a module that signifies practically applying SOA practices for the sake of ensuring the enabling of portfolio, service catalogue, service level, supplier, financial, and demand management. This test is in the stream of ITIL Service Capability and is composed of content for guiding specialists on best practices. The intention of SOA is to offer a helping hand to companies and individuals to get a profound awareness of the stages associated with the lifecycle concerning ITIL. They include service strategy, service transition, service design, service operation as well as CSI (Continual Service Improvement).
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Demand Management | 10% | - Link to capacity and service portfolio - Patterns of business activity - Influencing and managing demand |
| Topic 2: Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Topic 3: Service Level Management | 20% | - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting - Review and improvement of service levels |
| Topic 4: Roles, Responsibilities and Implementation | 5% | - Challenges and critical success factors - Technology and tool considerations - Key roles in SOA processes |
| Topic 5: Financial Management for IT Services | 15% | - Budgeting, accounting and charging - Cost models and ROI calculation - Pricing and value demonstration |
| Topic 6: Introduction to Service Offerings and Agreements | 10% | - Purpose, objectives and scope of SOA - Key concepts and value to business - Relationship with ITIL service lifecycle |
| Topic 7: Service Catalogue Management | 15% | - Structure, content and maintenance - Integration with other processes - Business and technical views |
| Topic 8: Service Portfolio Management | 15% | - Portfolio structure and categorization - Pipeline, service catalogue and retired services - Business case and investment justification |
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