Cisco 810-440 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Understanding Business | 20% | 1.Define and distinguish these terms
2.Define and distinguish these components of a business strategy
3.Compare and contrast internal influences and external influences that impact a business model
|
| Customer Relevance | 20% | 1.Describe the different phases of the customer journey
2.Describe the values of the Cisco Business Architecture methodology
5.Describe the relationship between maturity level and Business Architecture engagement |
| Credibility and Rapport | 20% | 1.Compare and contrast views and viewpoints 2.Describe the five management styles 3.Describe the five decision making style 4.Describe a persona 5.Describe the five target audience categories 6.Describe the four audience types 7.Describe characteristics of effective customer relationship management 8.Describe the five stages of the customer relationship management lifecycle |
| Enterprise Architectures, Practices, and Standards | 15% | 1.Describe the value of architectural frameworks 2.Describe the value of enterprise architecture practices 3.Describe the value of enterprise architecture standards 4.Describe TOGAF® in the context of business architecture 5.Describe the ITIL® practice in business architecture |
| Cisco Business Architecture | 25% | 1.Describe the function of these roles associated with Cisco Business Architecture
2.Describe these items for a business architect
3.Describe the advantages of Cisco Business Architecture approach |
Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/dtbaa.html
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