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Cisco 810-401 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Stakeholder Management and Communication | 15% | - Engaging decision-makers
|
| Topic 2: Cisco Solutions and Business Impact | 15% | - Technology and solution value
|
| Topic 3: Aligning Business Outcomes to Customer Context | 20% | - Customer business analysis
|
| Topic 4: The Business Outcomes Sales Approach | 20% | - Business outcomes sales fundamentals
|
| Topic 5: Industry Solutions and Opportunities | 15% | - Vertical industry business outcomes
|
| Topic 6: Determining Financial Returns | 15% | - Financial value analysis
|
Preparing for 810-401 with Feedback That Corrects You
- Aligning Business Outcomes to Customer Context (20%)
- Cisco Solutions and Business Impact (15%)
- Stakeholder Management and Communication (15%)
Cisco Selling Business Outcomes Sample Questions:
How can a customer determine which activities create more value and competitive advantage for his organization?
- A. Analyzing their business context and industry vertical
- B. Defining the right KPIs for each activity
- C. Identifying the least complex activities
- D. Looking for business outcomes that span the value chain
Correct Answer: D 🗳️
Which option is a main benefit that Cisco Partners bring to the table for customers?
- A. additional teams to implement solutions in a timely manner
- B. relationships with key Cisco personnel
- C. a large customer base for which to sell Cisco services
- D. Cisco expertise and the ability to have specializations in certain practice areas
Correct Answer: D 🗳️
DRAG DROP
Drag and drop the financial benefits on the left to the direct and indirect spaces on the right.
Correct Answer:

Explanation:
Faster time to market - direct
Reduced product management - direct
Reduced CAPEX and OPEX - direct
Improved customer satisfaction - indirect
Higher employee morale - indirect
Impact on TCO - indirect
Which question provides the best information to define customer success factors?
- A. Which Cisco products best fit your goals?
- B. What services do you need?
- C. What are your business objectives for this project/initiative?
- D. What tools are you looking for, to better measure your ROI?
Correct Answer: C 🗳️
Which option is used to describe a customer's vision, mission, strategy, and major initiatives?
- A. business model canvas
- B. business value chain
- C. technology implementation plan
- D. critical success factor
Correct Answer: A 🗳️
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