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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Operational support and diagnostics
|
| IP Office Hardware | - Hardware components and interfaces
|
| Customer Requirements Analysis | - Business and technical requirements gathering
|
| SME Solution Design | - Designing Avaya SME communication solutions
|
| Networking and Call Routing | - Voice networking configuration
|
| System Installation and Configuration | - Deployment and administration
|
| Applications and Messaging | - Communication applications deployment
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?
A) System Status Application
B) Call Detail Reporter
C) Historical Reporting Application
D) Advanced Summary Reporter
2. A customer want to take advantage of the VPN software integrated into IP Phones without replacing all of their IP Phones. Which model of IP Phones can be converted to VPN Phones with a .bin file upgrade?
A) 4612
B) 4602
C) 4620
D) 1616
3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A) The CCR Agent is not a CCR administrator.
B) All of the CCR licenses are being used.
C) The CCR Agent is not logged into the telephone.
D) The CCR Agent is in After Call Work (ACW).
E) The CCR Agent is checked on the user's telephony tab.
4. Which two email client are supported for IP Office IMAP services? (Choose two.)
A) Lotus Notes
B) Lotus Messages
C) Microsoft office Communicator
D) MS Outlook
5. An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
A) The telephone firmware requires an upgrade.
B) The telephone must be changed from SIP to H.323.
C) The telephone requires an IP 500 control unit.
D) The telephone MAC address must registered in IP Office.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: E | Question # 4 Answer: A,D | Question # 5 Answer: C |

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