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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ACCCM Architecture & Components | 20% | - Database and licensing - Web interface and navigation - System overview and functionality - Server components and services |
| Topic 2: Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Common issues and resolution - Upgrades and updates - Log analysis and monitoring |
| Topic 3: Configuration & Administration | 20% | - Schedule server and automation tasks - User, agent and extension management - Roles and permissions - System parameters and settings |
| Topic 4: Installation & Deployment | 25% | - License activation and setup - Post-installation validation - Server installation and configuration - Prerequisites and compatibility |
| Topic 5: Integration & Connectivity | 25% | - Integration with CMS, Call Recorder and other systems - Firewall and security configuration - Network ports and protocols - Integration with Communication Manager |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?
- A. after you install the Microsoft SQLServer
- B. after you install ACCOM
- C. after you selectACCCM services
- D. afteryou install Microsoft Windows 2008 Server R2
Correct Answer: D 🗳️
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
- A. The administrator must first find the user in the Userstab to access the Visual Phone button.
- B. The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
- C. The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
- D. Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
Correct Answer: D 🗳️
Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?
- A. 5022 or 5023
- B. 65534 or 65535
- C. 5060 or 5061
- D. 4022 or 4023
Correct Answer: A 🗳️
A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?
- A. The administratordid not assign a schedule to the job.
- B. The administrator did notcreate a task for the job.
- C. The administrator did not checkthe'Save CM box'in the action list for the action.
- D. The administrator did not check 'enabled' for the scheduledjob.
Correct Answer: C 🗳️
A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?
- A. Microsoft MVC
- B. SQLServer2008 R2Express
- C. .NETFramework4.0
- D. Microsoft Silverlight3.0
Correct Answer: B 🗳️
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