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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
1. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)
A) Bring Your Own Device (BYOD)
B) Customer Satisfaction
C) Simplifying management
D) Work from anywhere
E) Driving efficiencies
2. Which of the following platforms can be used in an on-premises UC unified communications solution based on Avaya IP Office TM Basic, Essential or Preferred Edition?
A) IP500 V2
B) Cloud computing platform
C) Hyper-V
D) Linux Server
E) VMware
3. You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
A) Standard Edition
B) Quality Management Edition
C) Desktop Trigger
D) Recorder Edition
E) Workforce Management
4. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?
A) J179
B) K155
C) K165
D) J139
E) J129
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: E | Question # 4 Answer: A |

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