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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Facilitate communication between business and technical teams - Manage stakeholder expectations and priorities - Conduct effective meetings and presentations - Build consensus on requirements and solutions |
| Topic 2: Business Process Mapping | 17% | - Map current and future business processes - Analyze impact of changes on stakeholders - Identify process gaps and improvement opportunities - Create process flow diagrams and documentation |
| Topic 3: Requirements Management | 23% | - Validate and verify requirements with stakeholders - Manage requirements traceability - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements |
| Topic 4: Customer Discovery | 17% | - Analyze current state and future state processes - Document business requirements and user stories - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops |
| Topic 5: User Story Development | 20% | - Write clear and actionable user stories - Manage user story backlog and prioritization - Break down epics into manageable user stories - Define acceptance criteria for user stories |
Salesforce Certified Business Analyst Sample Questions:
1. Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
A) Requirements writing, communication, creativity, problem-solving, synthesis, project management
B) Team leadership, communication, personas, change management, synthesis, legal and compliance issues
C) Information discovery, analysis, synthesis, communication, collaboration, documentation
2. The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?
A) Clean Direct, Concise, Cross Functional, Configurable
B) Independent, Negotiable, Valuable, Estimable. Small, Testable
C) Actionable., Concise, Testable, Solution-oriented, Defined
3. A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.
Which issue should concern the BA most?
A) The system admins note a fair amount of technical debt without having the time or expertise to address it.
B) The previous implementation partner neglected to do a knowledge transfer of the final solution.
C) The support organization still needs to be trained on how to use Sales Cloud.
4. Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).
What are benefits of ALM that the BA should share with the stakeholder?
A) ALM allows features to remain static and reduces incremental changes.
B) ALM offers preview access to the three Salesforce Releases per year.
C) ALM provides processes and policies which help build apps more efficiently.
5. What is the storage of the Developer Pro Sandbox?
A) 2GB
B) 200MB
C) 1GB
D) 300MB
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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