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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Customer service management processes - Sales process automation and CRM capabilities |
| SAP Marketing Cloud | - Personalization and journey orchestration - Customer data and segmentation - Campaign management and orchestration |
| SAP Customer Experience Architecture | - End-to-end CX architecture principles - SAP CX solution integration landscape - Composable enterprise and CX strategy |
| Integration and Extensibility | - API management and event-driven architecture - SAP Integration Suite concepts - Extensibility options in SAP CX solutions |
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
A) It is a coupled platform.
B) It is only for SAP solutions.
C) It delivers predefined integrations.
D) It is delivered separately.
E) It is delivered as an SAP BTP service.
2. What are key components of the ABAP RESTful Application Programming Model?
Note: There are 3 correct answers to this question.
A) Java and Spring
B) Core Data Services
C) Service Model Infrastructure
D) Behavior Definitions
E) Event-Handlers
3. You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.
A) Minimize spending risk
B) Centralize master data
C) Enable transparent organization
D) Improve contract negotiations
4. You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.
A) Sell
B) Deliver
C) Plan
D) Source
E) Manufacture
5. Which of the following SAP AI Services can be used to extend SAP applications?
Note: There are 3 correct answers to this question.
A) Document Information Extraction
B) Quotation Recommendation
C) Data Attribute Recommendation
D) SAP Revenue Recognition
E) SAP Translation Hub
Solutions:
| Question # 1 Answer: C,D,E | Question # 2 Answer: B,C,D | Question # 3 Answer: A,D | Question # 4 Answer: A,C,E | Question # 5 Answer: A,B,C |
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