Advanced examination information
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Multi-client experience
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Topic 2: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 3: Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| Topic 4: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 5: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 6: Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Topic 7: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)
A) Add John to Genesys Cloud again so that a new invitation will be generated.
B) Tell John to be patient and wait for the email to arrive.
C) Reset John's password and let him know the password to log in with.
D) Submit a ticket to Genesys Cloud support.
E) Resend the invite.
2. Where can you find people in your organization and add external contacts to the organization?
A) Activity
B) Location
C) Directory
D) Documents
3. What additional functionality does Communicate brings to Genesys Cloud?
A) Directory capabilities, such as advanced search, profiles, and keyword searching.
B) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
C) Call center features such as ACD and scripting.
D) Knowledge base features, such as FAQs and Communities.
4. When creating an external trunk, what protocol(s) can be selected? (Choose three.)
A) SIP
B) TLS
C) UDP
D) The default protocol
E) TCP
5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)
A) Use the built-in Dialpad.
B) Use the .NET Client.
C) Use the Make Call button.
D) Use the Call History.
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B,C,E | Question # 5 Answer: A,D |

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