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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was hilft dabei, Vorfälle schneller zu lösen?

A) Zusammenarbeit zwischen Teams
B) Ziellösungszeiten
C) Detaillierte Verfahrensschritte zur Vorfalluntersuchung
D) Eskalation aller Vorfälle an Supportteams

2. Welche Aufgaben sollten durch das „Service Request Management“ bearbeitet werden?

A) Eine Anfrage zur Änderung eines Ziels in einer Service-Level-Vereinbarung
B) Eine Anfrage zur Behebung eines Fehlers in einem Dienst
C) Eine Anfrage zur Implementierung eines Sicherheitspatches
D) Eine Anfrage zur Bereitstellung eines Laptops

3. Welcher Begriff wird verwendet, um das Entfernen von etwas zu beschreiben, das Auswirkungen auf einen Dienst haben könnte?

A) Ein IT-Asset
B) Ein Vorfall
C) Eine Änderung
D) Ein Problem

4. Welche Aktion wird von einem Dienstanbieter durchgeführt?

A) Budget für die Servicenutzung autorisieren
B) Erforderliche Serviceaktionen werden angefordert
C) Empfang der vereinbarten Ware
D) Sicherstellung des Zugriffs auf vereinbarte Ressourcen

5. Was stellt sicher, dass ein Dienstanbieter und ein Dienstkonsument kontinuierlich gemeinsam Werte schaffen?

A) Serviceverbrauch
B) Aktivierung ändern
C) Serviceangebote
D) Service-Beziehungsmanagement

Solutions: